Last updated: September 28, 2026
TradePulse is built so you never have to pay to find out if it fits. The Free plan has no time limit and needs no card, and the Pro plan includes a 7-day free trial: card details are taken at checkout, but nothing is charged if you cancel before the trial ends. Because every account can test the Service for free first, we do not offer an additional general money-back window on top of the trial. Paddle, our merchant of record, sells the subscription to you, and Paddle's buyer terms also apply.
You may cancel your subscription at any time from your account settings or via support chat. After cancelling, you keep access to paid features until the end of your current billing period. No partial refunds are provided for unused time within a billing period.
If your subscription auto-renews and you did not intend to continue, contact us within 7 days of the renewal charge. If the Service has not been meaningfully used in the new billing period, we will refund that renewal in full.
If you meant to cancel during the Pro trial but were charged when it ended, contact us within 7 days of that first charge. If the paid features have not been meaningfully used since the charge, we will refund it. The 7-day free trial is available once per email address, including if an account is deleted and created again.
Duplicate charges, incorrect amounts or any other billing error are refunded in full, always. Payments are processed by Paddle, our merchant of record, and refunds are returned to your original payment method.
Email support@apptradepulse.de with your account email and the reason for the request, or use the support chat inside the app. Approved refunds are issued through Paddle to your original payment method; how long they take to appear depends on your bank or card provider.
Refunds may be declined in cases of Terms of Service violations, repeated abuse of the refund policy, or chargebacks filed without first contacting us. Nothing in this policy limits any statutory rights you have as a consumer.